FAQ'S

Do you offer international shipping?
Absolutely! We deliver to over 220 countries. To check if we ship to your location, please utilize our shipping calculator. Be aware that your order might incur import duties and taxes upon reaching your country, and we have no control over these fees or their potential amounts. Customs regulations differ from one country to another, so it’s best to reach out to your local customs office for more details.

Can you ship to APO/FPO addresses?
Yes, we can! We ship to international locations through the USPS Postal Service, including APO/FPO addresses. Keep in mind that customs duties and taxes may be charged at delivery.

What distinguishes eau de toilette from eau de parfum?
The key difference lies in the concentration of fragrance oils. Eau de parfum has a higher oil concentration than eau de toilette, resulting in a more intense scent. There’s also pure perfume, which contains the highest concentration, and eau de cologne, which has the least.

What’s the difference between splash and spray?
The fragrance itself is identical; the distinction is in how you apply it. A spray bottle, being sealed, may have a longer shelf life. Choosing between splash and spray comes down to personal preference.

What exactly is a tester?
Testers are often available at a lower price than their boxed counterparts and are perfect if you don’t need the fancy packaging. They are 100% authentic and filled just like the original scents, but they are designed for retail counters. Testers might come in simple white boxes and may lack a cap or box. This packaging reduction means you save even more!

Why do some men choose cologne while others opt for aftershave?
Aftershave lotion typically provides a tingling sensation and helps close pores after shaving. Aftershave balm is designed to soothe the skin, while aftershave gel not only soothes but also cools and alleviates razor burn.

What are fragrance notes?
Fragrances are made up of various scents known as "notes."

  • Top notes: Light scents that last for a brief time (5-10 minutes).
  • Middle notes: These emerge around 15 minutes after application and can last for an hour or more.
  • Bottom notes: The heavier elements that provide lasting fragrance, usually for several hours.

How can I ensure my fragrance stays fresh?
Store your fragrances in a cool, dry place away from sunlight, which can disrupt the ingredients. If you’ve opened a bottle, keeping it in its original box will help extend its shelf life.

How do you still have a discontinued fragrance in stock?
We carry thousands of fragrances, including many that are no longer produced. Our buyers scour the world for entire inventories of rare or discontinued scents, which are stored in our climate-controlled warehouse.

What should I do if my perfume won’t spray?
If your fragrance isn’t spraying, try the following steps:

  1. Place one finger on the spray nozzle.
  2. Use your other finger to pump the spray 10-15 times.
  3. Remove your finger from the nozzle.
  4. Pump the spray another 10-15 times if needed.
  5. Let the bottle rest for 5-10 minutes.

Your fragrance should be functioning correctly now! If issues persist, feel free to repeat steps 1-5. For additional help, contact us at support@zenscenter.com